Introduction
VotixCare ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our practice management platform, patient mobile app, and website (collectively, the "Services").
Information We Collect
Information you provide
- Account registration details (name, email, clinic name, phone number)
- Patient health information entered into the platform by healthcare providers
- Billing and payment information processed through our payment partners
- Communications you send to us (support tickets, emails, feedback)
- Appointment, prescription, and clinical data managed within the platform
Information collected automatically
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, features used, session duration)
- IP address and approximate location
- Cookies and similar tracking technologies
How We Use Your Information
- To provide, maintain, and improve our Services
- To process transactions and send billing-related communications
- To send appointment reminders, prescription notifications, and service updates
- To respond to your inquiries and provide customer support
- To monitor and analyze usage patterns to improve the platform
- To detect, prevent, and address technical issues and security threats
- To comply with applicable legal obligations
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With service providers who assist in operating our platform (hosting, payment processing, email delivery)
- With healthcare providers when you use the patient app to communicate with your clinic
- When required by law, regulation, or legal process
- To protect the rights, safety, and property of VotixCare, our users, or the public
- In connection with a merger, acquisition, or sale of assets (with prior notice)
Data Security
We implement industry-standard security measures to protect your data. These include end-to-end encryption, multi-factor authentication, regular security audits, and SOC 2 Type II certification. Our infrastructure is hosted on secure, secure cloud providers with 99.9% uptime guarantees.
Data Retention
We retain your information for as long as your account is active or as needed to provide our Services. Healthcare records are retained in accordance with applicable medical record retention laws. When you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.
Your Rights
- Access and receive a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Request a copy of your data in a portable format
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at privacy@votixcare.com.